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  • we make it very clear what is being offered and how much each service costs
  • we give you the option to pay monthly, quarterly, or annually
  • we allow you to cancel membership subscriptions at any time with immediate termination of payments on the subscription
  • we will not continuously try to push you to upgrade
  • we will not charge termination or cancellation fees (except in the case of some live, in-person events)
  • we make allowance for situations regarding job/income loss
  • we listen fully to your situation before offering an answer
  • we will not consider the matter complete until you are happy with the result and the way it was handled
  • we will make everything easy to understand

Talent Development Services

  1. Mailing List Subscriber: The mailing list subscription is free of charge. A member of the list may request removal at any time.
  2. Single Online Course:  A User who has purchased one or more single courses may cancel their purchase of any course at any time. The cancellation will cause the User to lose access to the material as soon as the cancellation has been processed. In the event the cancellation is within 10 working days of purchase and there has been little or no access to the material a full refund will be given. After 10 working days, the cancellation will not result in a refund.
  3. Live or Virtual Workshop:  A User who has purchased a place at an in-person or virtual workshop may cancel their place for a full refund provided more than 15 calendar days notice is provided. If the User cancels between 10 and 15 days in advance of the event a 50% refund is provided. If the cancellation is notified less than 10 days in advance no refund is given.  In the event Licensor cancels a live event, another date and time will be offered.  If the alternative date and time do not suit User a full refund is given. 
  4. Subscription Members: If the User who has purchased one or more subscriptions cancels any subscription, the User will continue to receive services for the cancelled subscription until the end of the current period of the subscription and no further payments will be taken under the subscription. The cancellation of a single subscription will not affect any other current subscription, and such other subscription will continue.
  • The number of arbitrators shall be one
  • The seat, or legal place, of arbitration, shall be London, England
  • The language to be used in the arbitral proceedings shall be English
  • The governing law of the contract shall be the substantive law of England and Wales
  • Should any Term or Condition be declared void or unenforceable, that term or condition shall be severed and such declaration shall have no effect on the enforceability of the remaining Terms and Conditions